If you are not 100% satisfied with your product we will offer a full refund, credit note or exchange as long as the product is returned to us in a new, unused condition with the original packaging within 14 days.
Please ensure that you return the goods to us in their original packaging. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. If you have received an item from Carpet Bags as a gift you may return it for an exchange only. Please obtain proof of postage, as we cannot accept responsibility for goods lost in transit.
Carpet Bags does not provide a free returns service and any cost of postage in returning the items to us is at the your expense. Any customs duties, local sales taxes and handling charges are non refundable. We will be in touch as soon as we have received it back.
None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us.
If you wish to exchange something in your order please return the original item to us. When we are in receipt of the item we will instruct/take any additional payment for your replacement purchase. We will do this by phone.