Terms and Conditions
Payment:
When payment is by credit card, for goods ordered via the ordering
system on this website, your credit card account will be debited
with the total sum due
in Pounds Sterling. Currency conversion rates on overseas orders
are determined by the Credit/Debit Card companies who use the business rate of exchange at the time the card transaction is processed by them.
Your card account will be debited by our secure server on notification on receipt of order.
For orders faxed to us with your Credit Card details
the same method as above will be used at the time of despatch.
For orders mailed to us, please enclose your cheque in Pounds Sterling
drawn on a UK bank for the total amount due or your credit card
details including, card number, commencement and expiry dates,
3 digit pin (last 3 digits found on the back of your card on the signature
strip), name, address and daytime telephone number. (When using your
Switch card please remember to include the issue number). Goods will
only be despatched upon our receipt of cleared funds.
Purchases:
All goods purchased will only be exchanged, or credited, if returned,
in as new condition within 7 days of the despatch date. Non-receipt
of goods should be advised to us by e-mail or fax, within 36 days of notified
receipt of order date.
If your goods arrive in a damaged condition you should immediately
notify the carrier and advise us within 7 days of the receipt of goods.
Please note that when returning goods the carriage and insurance
are the liability of the buyer.
Returns:
Please ensure that we are advised prior to your returning any items.
All goods should be packed appropriately and insured against loss or damage.
No refunds, credit notes or exchanges can be made, where goods do
not reach us, or reach us in an unacceptable condition.
Please ensure that the package is clearly marked with your name and
address.
Refunds are made for the price of the goods, but shipping charges are not refundable.
Guarantee:
All of our products carry a three month guarantee against defects in
manufacture. In the unlikely event of this occurring please advise us immediately
by e-mail or fax, and return the goods for credit or replacement.
In this event all carriage and insurance costs will be refunded to
you upon presentation of your carriers receipt.